Customer Service Rep

Job Overview

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and service. Your enthusiasm and organizational skills will help create a positive experience for every customer, whether through phone, email, or in-person interactions. This position offers an exciting opportunity to develop your communication expertise while contributing to a collaborative and energetic work environment. Paid training is provided to set you up for success from day one!

Duties

• Respond promptly and professionally to customer inquiries via phone, email, and in person
• Manage client accounts using software such as Printavo, OrderMyGear, BrightStores and G-Suites
• Maintain accurate records through data entry, filing, and proofreading to ensure seamless office operations
• Conduct daily responsibilities through organization, detailed review and prompt response
• Assist with front desk responsibilities including greeting visitors, answering phones, and directing calls with excellent phone etiquette
• Supporting Sales team with order entry and review
• Provide exceptional customer support by resolving issues efficiently and communicating clearly with clients
• Collaborate with team members to improve office workflows, manage clerical tasks, and enhance overall productivity

Requirements

• Proven experience in customer service or administrative roles with strong office management skills
• Proficiency/ familiarity with spreadsheets and data entry tasks
• Technical proficiency with computer literacy including typing speed, proofreading, and file management
• Strong organizational skills with the ability to prioritize tasks and manage time efficiently
• Excellent interpersonal skills with a friendly attitude and professional demeanor
• Willingness to be a flexible team member

Join us if you're eager to make a difference by delivering outstanding customer service in a fast-paced environment! We value energetic team players who thrive on organization, communication, and helping others succeed. This paid position offers growth opportunities within a supportive workplace committed to your professional development.