Digital Business Development Manager

Job Overview

We are currently looking for a Digital Business Development Manager to join our team! 

The Digital Business Development Manager leads Haworth’s direct digital sales channel and a team of inside sales representatives focused on growing small and medium business revenue. This customer-facing leader is directly accountable for achieving individual and team sales goals while supporting customers throughout the entire sales process, from lead qualification and quoting through order completion and post-delivery follow-up.

This role combines direct selling, team leadership, and operational coordination. The Manager will work closely with Customer Service, Operations, E-commerce, Marketing, and other internal partners to resolve customer and order issues, maintain a high-quality customer experience, and support the continued growth of Haworth’s digital business.

Essential Functions

• Own and achieve individual and team sales goals for Haworth’s direct digital and e-commerce business.
• Manage the full customer sales cycle, including lead qualification, solution development, quoting, follow-up, closing, order coordination, and post-delivery follow-up.
• Lead, coach, and develop inside sales representatives, establishing clear expectations for sales activity, pipeline, conversion, and revenue performance.
• Build relationships with customers to understand business needs, recommend solutions, resolve concerns, and identify additional sales opportunities.
• Manage and prioritize digital sales leads, ensuring timely customer response, follow-up, and accurate pipeline management within CRM.
• Partner with Customer Service, Operations, E-commerce, Marketing, and other internal teams to resolve order issues and deliver a positive customer experience.
• Analyze sales funnel, customer, and performance data to identify opportunities and improve conversion, productivity, and revenue growth.
• Develop and continuously improve sales processes, tools, and team practices that support the growth and scalability of Haworth’s digital sales business.
• Must be able to perform all essential job functions with/without accommodation.
• Uses office automation, communication, software, and tools used in Haworth office environment.
• Performs other duties within scope as assigned.

Required Qualifications

• Bachelor's Degree in Business, Sales, Marketing, Communications, or a related field.
• 5 years of related experience in sales, business development, inside sales, account management, e-commerce sales, or other customer-facing revenue-generating roles.
• 2 years direct supervisory experience
• Demonstrated experience carrying and achieving individual sales goals, revenue targets, or quotas.
• Experience managing customer opportunities throughout the sales cycle, including lead qualification, quoting, follow-up, and closing.
• Experience using CRM tools to manage leads, customer activity, pipeline, and sales performance.
• Applicants must possess an unrestricted right to work in the US to be eligible for this position.
• Education Equivalency: Associate's Degree plus 2 years related experience OR 4 years related experience if no post-secondary education
• Military Equivalency at www.mynextmove.org/vets/find/military

Preferred Qualifications

• Haworth experience.
• Commercial office furniture or commercial interiors experience.
• Experience leading remote inside sales or digital sales teams.
• Experience with e-commerce or digitally generated sales leads.