Group Manager - Marketing Operations and Facilities Administration

Job Overview

We are currently looking for a Group Manager – Marketing Operations and Facilities Administration to join our team in Holland, MI. 

As a Group Manager, you will lead a diverse portfolio of operational and administrative functions that support Haworth’s Marketing organization and broader business priorities. You will oversee leaders responsible for key areas such as financial planning and administration, Facilities-related operations, Print Services, and Travel Management.

In this highly visible role, you will balance strategy with hands-on operational leadership, ensure resources are managed effectively, and partner with senior leaders to address complex business needs. You will provide direction across multiple teams, strengthen processes and performance, and identify opportunities to improve how these functions support the organization.

Essential Functions

• Leads and develops managers responsible for multiple marketing operations, facilities, and administrative functions, creating clear direction, accountability, and alignment across teams.
• Lead the facilities organization, incorporating feedback from key stakeholders to enhance the Haworth experience and maximize the value and use of physical spaces.
• Provides strategic and operational oversight for key business-support functions, including financial administration, Facilities-related priorities, Print Services, and Travel Management.
• Oversees financial planning and budget administration across designated areas of the Marketing organization, monitoring performance, evaluating business needs, and recommending priorities and resource allocations.
• Partners with Marketing, manufacturing, and enterprise leaders to establish priorities, address operational needs, and translate business objectives into actionable plans.
• Uses financial analysis, sound business judgment, and operational data to develop recommendations and support leadership decision-making.
• Evaluates existing programs, processes, and service models to identify opportunities for increased efficiency, effectiveness, quality, and business value.
• Leads teams through changing business priorities while maintaining continuity, service levels, and alignment across interdependent functions.
• Establishes performance expectations and measures progress across teams, programs, budgets, and operational initiatives.
• Builds collaborative relationships with internal stakeholders, vendors, and business partners to resolve issues and advance organizational priorities.
• Provides leadership for facilities-related planning and operational needs, balancing cost, business continuity, workplace requirements, and longer-term priorities.
• Guides the continued development and optimization of Print Services and Travel Management.
• Develops the capabilities of direct-report leaders and strengthens collaboration across a team with varied functional responsibilities.
• Drives a culture of inclusion and belonging by promoting member engagement, sustainability, collaboration, and continuous improvement.
• Must be able to perform all essential job functions with/without accommodation.
• Uses office automation, communication, software, and tools used in Haworth office environment.
• Performs other duties within scope as assigned.

Required Qualifications

• Bachelor’s degree in Business, Business Administration, Finance, Operations, Marketing, Facilities Management, or a related field.
• 10 years of related experience in business operations, financial planning or budget management, facilities/workplace operations, marketing operations, corporate/shared services, or similar cross-functional business functions, (7 years of related experience with a master’s degree).
• 5 years of direct supervisory experience, including experience leading managers or multiple functional teams.
• Experience overseeing complex business operations, financial planning, budgets, resource allocation, administrative services, facilities operations, or a combination of related functions.
• Ability to travel up to 20% within North America.
• Applicants must possess an unrestricted right to work in the US to be eligible for this position.
• Education Equivalency: Associate's Degree plus 2 years related experience OR 4 years related experience if no post-secondary education
• Military Equivalency at www.mynextmove.org/vets/find/military

Preferred Qualifications

• Haworth Experience.
• Experience leading managers and multidisciplinary teams across distinct functional areas.
• Demonstrated financial acumen, including experience managing large or complex budgets, evaluating costs, forecasting needs, and developing business recommendations.
• Experience supporting facilities operations, workplace planning, capital priorities, or facility-related vendor relationships.
• Experience overseeing centralized services such as corporate travel, print production, shared services, procurement, or administrative operations.
• Demonstrated ability to assess business processes and implement operational improvements.
• Experience managing external vendors, contracts, service providers, or strategic partnerships.
• Strong decision-making and problem-solving skills, with the ability to balance immediate operational needs and longer-term priorities.
• Ability to influence and build alignment with senior leaders and stakeholders across multiple functions.
• Experience leading teams through organizational, operational, or process change.
• Strong communication skills and the ability to make complex financial or operational information understandable to different audiences.