Client Service - Event Coordinator

About Us & The Need:

Clique Coffee Catering provides customers with a premium mobile coffee experience at events of all kinds. Our commitment to timely client communication, great service, high-quality drinks, other-centered guest focus, and MI coffee relationships sets us apart. We need a team member whose primary responsibilities involve finalizing and communicating event details with clients and internal team members. This person will also help ensure 5-star client and guest experiences through occasional work as a barista, delivering the very best handcrafted coffee & related beverages.

Key Responsibilities:

Client Service – Event Coordinator: You will collaborate with clients and the sales team to initiate events, ensure the details of all events are collected, confirmed, and communicated to our team, contributing to the smooth execution of events. Finally, you will complete the communication loop with clients.

• Collaborate with clients and the sales team to gather event details and initiate events, including receiving, handling, or distributing initial event inquiries as they come in via Google Voice or from some repeat clients.
• Collect and Confirm all necessary event-related details from the sales team, client, and internal staff, consolidating and organizing those details in our event management system, Total Party Planner.
• Communicate details for events to internal and barista teams so that all materials are completed and details are available leading up to the day of the event.
• Contribute in any other ways so that the event goes smoothly, the client has a great experience, and guests are served well.
• Complete the communication loop with clients after the event through invoicing, receipt distribution, thank you emails, notes, and review requests.

Barista: Working solo or as part of a team, you will be leading and executing events, handcrafting consistently quality drinks, guaranteeing 5-star client and guest experiences, and setting up the next barista for success.

Leading Excellent Events & Handcrafting Consistent Quality Drinks:

• Load up materials & equipment, drive to event location, communicate with client, and coordinate on-site setup.
• Prepare and deliver excellent drinks (hot & iced) based on Clique’s recipes and menu.

5-star Client and Guest Experiences:

• Interact with clients and guests in a welcoming, friendly, and professional manner.
• Ensure client and guest satisfaction by addressing inquiries, resolving issues, and exceeding expectations.

Setting Up The Next Barista for Success

• Load up materials & equipment at the event location and drive back to the production facility.
• Monitor and maintain the cleanliness and functionality of trucks, machines, grinders, and carts.
• Ensure all bins and barista equipment are clean, and supplies are restocked after event completion.

Qualifications:

• Administratively gifted with excellent customer service and communication skills
• Excellent computer skills, ideally with event management software experience and automation / AI curiosity
• Ability to work in a fast-paced and dynamic environment
• Ability to lift 75 pounds and move short distances
• Problem-solving and process development skills
• Loves people and loves good coffee