Account Executive

Who We Are: 

Knight Watch, Inc. is Michigan’s fastest-growing security integration and building automation company. We proudly serve some of the state’s leading healthcare, education, and industrial organizations, helping create buildings that are safer, smarter, and more efficient. At Knight Watch, we believe every person and every role matters. The work you do here contributes to something bigger—supporting our customers, strengthening our team, and helping deliver an experience defined by excellence, innovation, and care. We are committed to giving our employees the tools, support, and opportunities they need to succeed both at work and beyond. 

 

We are a trusted one-stop partner for solutions that make buildings more secure, efficient, and comfortable. From design and planning to installation and service, everything we do is focused on creating lasting value for our customers and delivering work that truly matters. 

 

Knight Watch specializes in integrated building solutions, including access control, video surveillance, security systems, fire systems, HVAC controls, building automation, and lighting controls. 

 

Position Overview: 

At Knight Watch, how we serve our customers matters.  

 

The Account Executive is responsible for driving new business acquisition, developing the assigned territory, and expanding Knight Watch’s market presence through targeted prospecting, relationship building, and strategic account development. This role focuses on creating qualified pipeline, advancing opportunities, developing customized solutions, and converting prospects into long-term customers. 

 

We are seeking an Account Executive for our Grand Rapids, Michigan location; someone who reflects our core values of Dedicated, Confident, Fun, Team Player, and Problem Solver and is committed to delivering outstanding service. 

 

Why You’ll Love Knight Watch, Inc.: 

• Join a winning team built on our core values of being Dedicated, Confident, Fun, a Team Player, and a Problem Solver—where shared success and strong execution matter every day. 
• Enjoy a strong benefits package with medical, dental, and vision coverage, plus a company match to your 401(k)—because investing in our people matters. 
• Recharge and celebrate with seven paid holidays each year as part of a company that values balance, energy, and long-term success. 
• Build your future with competitive pay and a personalized growth roadmap that rewards progress, learning, and achievement. 
• Take the time you need with paid time off for vacation, personal days, and life’s important moments—because well-being matters. 
• Stay connected with the option of a company phone or your own iPhone with monthly reimbursement, giving you flexibility that supports how you work best. 
• Keep learning and growing with tuition reimbursement of up to $1,500 per semester as part of our investment in your development. 
• Be part of a strong team culture built on connection, accountability, and shared success. 
• Start with a strong onboarding process, a dedicated mentor, and hands-on training that prepares you to contribute from day one. 

Key Responsibilities:  

• Create new business opportunities through proactive prospecting, networking, referrals, partnerships, and consistent territory engagement. 
• Develop a qualified pipeline that supports revenue growth, margin goals, and long-term customer relationships. 
• Lead discovery conversations, qualify opportunities, and help customers identify solutions that align with their goals, budget, and decision timeline. 
• Advance opportunities through the sales process with disciplined follow-up, clear next steps, and consistent communication. 
• Partner with Solution Architects, Sales Engineers, Account Managers, and Project Managers to develop customer-focused solutions that create long-term value. 
• Lead proposal development, pricing discussions, and solution presentations with confidence, preparation, and support from internal teams. 
• Prepare proposals and scopes of work that are accurate, complete, competitive, and aligned with customer needs, expectations, budgets, and company margin expectations. 
• Maintain accurate CRM records, including opportunity stages, close dates, forecast value, customer notes, next steps, and activity tracking. 
• Use CRM data and customer insights to improve forecast accuracy, identify risk, uncover growth opportunities, and support better sales decisions. 
• Serve as a trusted commercial point of contact within the assigned territory, representing Knight Watch with professionalism, confidence, and follow-through. 
• Coordinate with operations, engineering, project management, and sales support teams to support clean handoffs, strong execution, and a positive customer experience after the sale. 
• Share customer feedback and market insights with leadership to support continuous improvement, stronger solutions, and future growth. 
• Actively participate in sales meetings, training programs, and strategic planning activities with a team-first, growth-minded approach. 

What Success Looks Like in this Role: 

• Builds and maintains a healthy pipeline of qualified opportunities that supports territory growth and consistent sales performance. 
• Converts qualified prospects into customers by creating value, building trust, and moving opportunities forward with clear next steps. 
• Delivers accurate forecasts, maintains disciplined CRM practices, and keeps opportunity information current and actionable. 
• Supports revenue growth, margin awareness, and long-term customer success through strong discovery, proposal quality, and follow-through. 
• Works well across departments to create a smooth, professional, and positive customer experience from opportunity development through project handoff. 
• Brings Knight Watch’s core values to life through daily actions, decisions, teamwork, customer interactions, and territory engagement. 

Skills & Traits Needed to Win: 

• Communicates clearly and confidently, builds strong relationships, and represents Knight Watch with professionalism. 
• Approaches negotiations with preparation, confidence, and a focus on creating value for the customer and the company. 
• Uses CRM systems, pipeline management tools, and forecasting practices to stay organized, proactive, and accountable. 
• Works well with technical, operational, project management, and sales teams to create a strong customer experience. 
• Stays organized, manages priorities well, and keeps momentum moving in a fast-paced environment. 
• Takes ownership, shows initiative, and follows through with a high level of accountability. 
• Brings a customer-first mindset and a problem-solving approach to every opportunity. 
• Lives the Knight Watch core values of Dedicated, Confident, Fun, Team Player, and Problem Solver in daily work, customer interactions, and team collaboration. 

Education & Experience 

• Sales, business development, account management, or customer-facing experience that shows the ability to build relationships and create new opportunities. 
• A strong desire to learn, grow, and succeed in a consultative sales environment. 
• Interest or experience in technology, security, building systems, or related solutions is a plus. 
• A degree is helpful but not required; we value the right mindset, work ethic, communication skills, and commitment to winning as a team. 

Work Location & Hours: 

 

Location: Grand Rapids, Michigan 

Schedule: Full-time position. Hours may vary based on business needs. 

Travel: Regular travel throughout the assigned territory is expected to meet with prospective and existing customers, strengthen relationships, and support business growth. 

Work Environment: This position operates in customer facilities, office environments, and market-facing settings, with regular interaction with customers, internal teams, and project stakeholders. Success in this role includes active networking, community and industry engagement, local travel, customer meetings, training sessions, and company meetings to build strong relationships and create new opportunities. 

 

Ready to build your future with Knight Watch? Apply today and join a company where your work matters.

Knight Watch Inc. is an equal opportunity employer.