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Technical Project Manager
We Want You! Your positive attitude. Your commitment to delivering the best. And, if you happen to be good at ping pong...well, all the better!
Baudville Brands is the parent of business-to-business product innovation and marketing brands: Baudville, Delightly and RecogNation. Our certified Great Place to Work® seeks to ‘make workplaces better’ through our unique blend of innovative products, go-the-extra-mile service, and operational excellence. The company’s 80K sq. ft. facility is located in Grand Rapids, Michigan’s second largest metro area, with a population of 1.3 million. (www.visitgrandrapids.org)
ABOUT THE OPPORTUNITY:
The Technical Project Manager is a member of the RecogNation Development team, contributing to data-driven solutions through the collection, analysis, and interpretation of quantitative information. This role will work as a coordinator to support the day-to-day rhythm of the Product and Engineering teams by keeping the workflow organized, priorities clear, and execution running smoothly. This role sits at the center of how work moves through RecogNation’s development process — helping translate ideas into actionable tickets, coordinating sprint and PI planning, organizing insights from across the business, and keeping support requests flowing to the right people at the right time. The Technical Project Manager will collaborate closely with cross-functional teams—including Customer Service, IT, Sales, and others—to ensure data integrity and deliver actionable insights that drive business outcomes.
The ideal candidate has strong organizational instincts, enjoys connecting dots across teams, and brings a structured, detail-oriented approach to supporting product delivery. You won’t be responsible for product strategy, but you will play a critical role in ensuring strategy becomes clear, well-defined work that the team can execute confidently. This role requires regular and predictable on-site presence at our Grand Rapids, MI, location.
DUTIES AND RESPONSIBILITIES:
- Support sprint planning, PI planning, and team coordination by preparing agendas, capturing decisions, and ensuring next steps are clear and documented.
- Write, refine, and maintain Jira tickets with well-structured requirements, acceptance criteria, and supporting context.
- Track work progress across Product and Engineering and help remove blockers by surfacing questions, missing inputs, or needed decisions.
- Organize and maintain product documentation in Confluence, ensuring decisions, requirements, and project histories remain accessible.
- Triage and route support tickets to the appropriate teams, ensuring requests contain sufficient detail before work begins.
- Identify recurring issues or patterns in support tickets and surface insights that may inform future product improvements.
- Capture notes, follow-ups, and action items from leadership conversations, customer advisory groups, Program Manager input, and internal discussions.
- Maintain structured repositories of insights, research, and customer feedback to support planning and roadmap discussions.
- Assist in light discovery work, including gathering problem statements, clarifying success metrics, and identifying missing inputs.
- Support development rhythm by preparing materials for sprint reviews, roadmap updates, and cross-team communications.
- Maintain visibility into priorities, dependencies, and timelines to help keep teams aligned and focused.
- Improve workflow consistency by identifying small process refinements that increase clarity, reduce rework, or improve execution predictability.
- Serve as a connector between Product, Engineering, Customer Success, and Support to ensure smooth handoffs and shared understanding.
- Analyze data to identify trends or relationships among variables and translate findings into practical recommendations
- Prepare and develop comprehensive analytic reports that summarize findings; including supporting visuals, dashboards, and charts
- Assess data inputs and outputs for potential impacts on workflows, system performance, or strategic business initiatives
- Evaluate data quality by monitoring, validating and cleansing data to ensure accuracy & consistency
- Present insights and recommendations with stakeholders through presentations, meetings, and collaborative discussions
IDEAL CANDIDATE TRAITS:
- Strong organizational habits and attention to detail; you naturally bring structure to moving parts.
- Comfortable working in an office environment, with prolonged computer use and a need for sustained focus.
- Able to communicate professionally with internal and external stakeholders, both written and verbal.
- Naturally curious and willing to ask clarifying questions when things are ambiguous or incomplete.
- An analytical mindset with the ability to collect, interpret, and present quantitative data clearly.
- Familiarity with reporting tools and a willingness to learn AI/automation solutions.
- Detail-oriented with a commitment to ensuring accuracy and integrity of data across systems
KEY MEASURES OF SUCCESS:
- Sprint/PI documentation completed and distributed on time
- Ticket readiness and clarity consistently meet development team expectations
- Support ticket routing completed within the agreed SLA
- Documentation (Confluence) accuracy and completeness
- Improved flow and reduced friction in team planning and execution
REQUIREMENTS:
- Degree or Pursuing a Bachelor’s degree in Business Analytics, Statistics, Mathematics, Computer Science, or related field (or equivalent experience)
- 3-5 years of experience in Project Management.
- Familiarity with Jira (or similar ticketing tools) for writing, organizing, and maintaining work.
- Experience using Confluence or similar documentation systems.
- Comfortable working with product specs, requirements, and structured workflows.
- Basic familiarity with product development methodologies (Kanban, Agile concepts, etc.).
- Ability to create clear, concise documentation and structured summaries.
- Understanding of how software teams collaborate and deliver work.
Our Winning Culture Offers
- A world-class work environment:
- West Michigan’s 101 Best and Brightest Companies to work for 18 times
- National Best & Brightest winner for 13 consecutive years
- 101 Best & Brightest in Wellness winner 8 times
- 6-time Great Place to Work Certified™. (https://www.greatplacetowork.com/certified-company/7012443)
- Performance-based compensation commensurate with experience, including annual salary and discretionary bonus
- Stability of a privately held, employee-focused business with 40+ years of rich and diverse history
- Medical, Dental, Vision, Life, Long-Term Disability, and Short-Term Disability
- Company-sponsored 401K with vested match
- Tuition Reimbursement
- Paid Parental Leave
- Peer group of proven winners – ready to embrace the same and grow our successful business to new levels.
At Baudville Brands, we offer a challenging but rewarding work environment where employees respect and recognize each other. We are dedicated to workforce diversity and a drug- and smoke-free workplace. Baudville Brands is an Equal Opportunity Employer and does not discriminate on the basis of age, gender, race, religion, color, national origin, marital status, genetic information, height, weight, sexual orientation, gender identity, veteran status, disability or any other protected characteristic. We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview process a great one, please let us know.
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