Director of Operations

Who We Are:

At the West Michigan Hispanic Chamber of Commerce, our mission is dedicated to working with all members of the community to increase the economic advancement of Hispanic-owned businesses and to support the professional growth of Hispanics in West Michigan. The Chamber has been advancing Latino businesses and talent in West Michigan since 2004 by representing Hispanic business interests, providing access to economic development services, and advocating for the professional growth of the local Hispanic workforce. With 600 members, the Hispanic Chamber provides business education to members while bringing visibility to the Hispanic business community and increasing its involvement in improving the social and economic climate of West Michigan. We are passionate about our mission, focused on Talent Development and Business Development in West Michigan. Our 10+ and growing team is guided by our core values to accomplish this mission which are:

• Empower
• Educate
• Innovate
• Collaborate
• Advocate

What You'll Do:

The Director of Operations will support WMHCC's President & CEO as an operational partner, providing strategic oversight, fostering a culture of collaboration, innovation, and inclusion while ensuring key priorities are ta-done! The Director of Operations will act as an internal leader providing team coaching and development, to strengthen team performance and align efforts with our growing community impact.. This role will lead operational initiatives and drive project and change management efforts as we transition to our new headquarters. The Director of Operations will oversee day-to-day operations, human resources, financial health, and organizational compliance, including but not limited to: process management, technology optimization, and office administration. This role is ideal for someone who has a strong financial background, excellent relationship-building skills, who can translate big ideas into reality, and thrives in a fast-paced environment. The Director of Operations will also have a passion for the West Michigan Hispanic Chamber of Commerce's mission of economic advancement and LatinX community development.

We're looking for a talented individual who is eager to foster community and culture while collaborating with our leadership team, key community leaders, and local business owners to advance the Chamber's footprint and programs, who will:

• First and foremost, align with our mission and values as an organization.
• Apply your Bachelor's degree in Finance, Business Administration, or related field (Master's degree in Finance or Business Administration preferred) and 20+ years of a strong financial background to operationalize and execute the organization's strategic plan.
• Cultivate an engaging team experience by nurturing our team culture through creating opportunities for learning, innovation, accountability, collaboration, goal setting, and providing performance feedback that helps our team get better.
• Serve as a liaison between the President & CEO and the leadership team to oversee and track our internal progress toward "Building our Futuro" vision, including strategic outcomes, key performance indicators (KPIs), and programming goals, ensuring that our new headquarters becomes a thriving hub for economic growth, education, and community celebration. Proven expertise in KPI monitoring and reporting required.
• Oversee the budget and allocation of WMHCC funds within our new headquarters and programs, ensuring reconciliation of finances, overseeing logistics of our sales function, and philanthropic obligations to grant makers and program partners.
• Collaborates with the President & CEO to align internal operations with the Chamber's community partnerships, deepening relationships with community leaders, government officials, and philanthropic partners, enhancing the Chamber's visibility, funding, and influence across the region. Exceptional communication, stakeholder engagement, and organizational leadership skills required.
• Have a strong cultural competence and understanding of community engagement, nonprofit infrastructure, professional development, and relationship management in a corporate setting. Experience mentoring professionals and working with corporate program partners is required! Ability to communicate in Spanish is a plus.
• Represent WMHCC in the community by attending external engagements as a panelist, speaker, or other public relations-related opportunities to build bridges within the community.

If you are someone that can dig in and show up by supporting our internal team while also having a passion for a community-facing role, we'd love to speak with you!

What You'll Get

We offer incredibly competitive benefits including:

• Healthy work-life integration and hybrid work schedule (remote on Fridays, we rotate coverage)
• Employer Paid Health, Dental & Vision insurance for employees & family
• Company paid medical and parental leave
• Summer Hours (office closes at noon on Fridays)
• Generous paid time off
• 9 company-recognized holidays
• Simple IRA with a 3% employer contribution
• A community-focused organization with a strong mission

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. We invite individuals from all backgrounds, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, hairstyles, or any other characteristic to join our team where diversity is not just acknowledged but celebrated.

We envision a future of being a hub for the empowerment of Latinx business owners and professionals to reach their highest potential by providing them with the necessary skills to become successful while advocating for equal growth and opportunities in West Michigan. Want to help make our vision come alive? Apply today and join us!