Card Services Representative I

Community West Credit Union is seeking a Card Services Representative I for our Kentwood branch location and occasionally working remote. If you enjoy working in a fast-paced environment where every day presents new challenges and opportunities to grow and learn, we want to talk to you!  The starting pay range for a Card Services Representative I position is $18 an hour, paid bi-weekly. This position is posted as entry level; however, candidates with prior experience in card services are encouraged to apply and may be considered for a more advanced role. 

• Full -time| M - F | 8:30 AM - 5:00 PM | 40 hours weekly
• Good pay | GREAT benefits | 401k at 90 days
• Generous time off in 1st Year | Vacations | Holidays | Sick time
• Casual dress code

WHAT YOU WILL DO

Responsible for assisting with daily operations of the Card Services department including answering basic questions regarding card products and services as needed. 

• Process and fulfill requests for new Debit, ATM, and Credit Cards.
• Provide comprehensive support to staff and members regarding debit and credit card inquiries or issues via phone, email, and instant messaging.
• Review and process ATM deposit adjustments, including verification of check deposits.
• Conduct the initial review and processing of debit card disputes.
• Manage card status updates, including reporting lost, stolen, or closed cards, and facilitate reorders for debit and credit cards.
• Reconcile daily ATM settlements and ensure corresponding general ledger accounts are balanced.

WHAT YOU CAN EXPECT FROM US

• You can expect one week of onboarding and orientation. Followed by a week of job shadowing and being shadowed for the next 2-3 weeks as you become familiar with your new role. 
• You will be trained through in-person, hands-on, and online learning. When you are ready, you will transition to assisting members on your own.
• You will meet with your manager weekly, then monthly to develop and achieve personal and professional goals.
• You will have opportunities to grow and advance, especially because we pride ourselves on promoting from within.

We are an Equal Opportunity Employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Requirements

• High School Graduate or GED (General Education Degree)
• Must be able to understand and efficiently use a computer and have basic knowledge of Word and Excel. Basic math skills and the ability to use a calculator are required.

Criminal background check is required prior to employment.

Only COMPLETE applications will be considered.