Lead Dynamics CRM Developer - Holland, MI (Hybrid or Remote)

We are currently looking for a Lead Dynamics CRM Developer to join our team in Holland, MI. This position can be hybrid or fully remote.

As a Lead Customer Relationship Manager Developer you will: 

Under broad supervision, lead development, installation, maintenance, and modification of Haworth's global web-based Customer Relationship Management (CRM) system, business application programs, or integrated programs, taking on several components of project or complex component of project. Maintain broad knowledge of state-of-the-art technology, software, and/or systems relative to high performance computing. Work beyond routine nature of tasks, utilizing specialist knowledge and technology, troubleshooting complex problems and recommending creative solutions.

Essential Functions

• Define and analyze user requirements and design technical solutions.
• Design and architect complex software solutions.
• Oversee the development, testing, and implementation of software solutions.
• Effectively communicate technical information to stakeholders.
• Evaluate and recommend emerging technologies to enhance development processes.
• Develops, implements, tests, and maintains high-performance enterprise software and integrations to support business needs.
• Follows CRM strategy ensuring successful deployment to enhance value for sales teams, dealers, and suppliers through effective project management.
• Reviews project proposals, identifies risks, and recommends optimal solutions using technical expertise.
• Continuously explores new technologies and system enhancements to align tools with IS and Sales strategies.
• Applies analytical methods and technical knowledge to resolve user issues and produce design documentation.
• Provides on-call support to minimize service disruptions across global operations.
• Must be able to perform all essential job functions with/without accommodation.
• Uses office automation, communication, software, and tools used in Haworth office environment.
• Performs other duties within scope as assigned.

Knowledge, Skills and Abilities

Required Qualifications

Education:

• Bachelor’s degree in computer science, computer information systems or computer engineering
• Education Equivalency:
  • Associate's degree plus 2 years related experience or,
  • High school diploma plus 4 years related experience. 

Work Experience:

• 7 years related experience with Bachelor's Degree
  • Related experience defined as designing, developing, and maintaining software, including CRM experience related to duties and responsibilities.
• 5 years related experience with Master's Degree
  • Related experience defined as designing, developing, and maintaining software, including CRM experience related to duties and responsibilities.
• Microsoft Dynamics CRM Development experience required. 
• Military Equivalency: https://www.mynextmove.org/vets/find/military

Additionally:

• Current and continuing right to work in the United States without sponsorship.

Preferred Qualifications

• Experience with any combination of the following: Dynamics 365 Plugin Development (C#/.NET), JavaScript, Power Apps Component Framework (PCF), Power Business Intelligence (Power BI), D365 Software Development Kit (SDK)/.NET Development, Azure Machine Learning, Power Automate, Kingswaysoft, Logic Applications, enterprise Extract, Transform, Load (ETL), and/or third party/Independent Software Vendor (ISV) product preferred.