Case Manager

SUMMARY: Management Business Solutions is seeking a Case Manager for its client in Traverse City, MI. The individual will help clients achieve stability by providing personalized support in benefits, employment, education, healthcare, childcare, and other essential needs.

RESPONSIBILITIES:

• Support the organization’s mission, vision, and safety policies.
• Maintain professionalism, respect diversity, and uphold confidentiality.
• Provide strengths-based, client-centered case management with accurate documentation.
• Empower clients with life skills, goal setting, and resource connections for long-term stability.
• Assist with applications for public assistance, employment, and financial aid.
• Advocate for clients, prevent displacement, and strengthen landlord/community relationships.
• Organize and participate in social, educational, and community activities.
• Provide transportation assistance and conduct client visits.
• Drive company vehicles for client support, outreach, and organizational tasks.
• Assist in program development, form creation, and administrative tasks.
• Attend staff meetings, training, and stay updated on policies.
• Perform other duties as assigned.

QUALIFICATIONS:

• Knowledge of local client services, community resources, and agencies.
• Strong teamwork, problem-solving, and interpersonal skills.
• Effective communication, documentation, and organizational abilities.
• Empathic listening and ability to build trust with diverse clients.
• Flexibility, creativity, and motivation in client support.
• Conflict resolution and de-escalation skills.
• Commitment to helping those in need with a non-judgmental approach.
• Ability to balance multiple priorities and work independently.
• Proficiency in Microsoft Office, Outlook, and Excel.
• Punctuality, reliability, and ability to follow instructions.
• Case management experience, especially with disadvantaged or homeless populations.
• Open and accepting approach to homelessness.

MANAGEMENT BUSINESS SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER