Assistant Director of Student Engagement

Assistant Director of Student Engagement

 

Traverse City, MI

 

Full Time

 

R102567

 

This position is responsible for collaborating within a team and leading student success initiatives in the region. This role involves delivering comprehensive and proactive academic advising to students enrolled in online/hybrid programs and supporting them from initial interest to graduation. This position will serve as a liaison for GVSU student services in the region and will provide supervision to direct reports within the assigned communities.

 

Salary & Benefits: Minimum starting salary of $52,000; commensurate with experience.

 

Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.

PRIMARY DUTIES

 

• Provide comprehensive academic advising, aiding students in understanding degree requirements, selecting courses, and utilizing e-advising tools and campus resources. Guide students in crafting personalized educational pathways for career readiness and actively engage in initiatives promoting student success. Monitor progress closely, identifying opportunities to enhance academic strategies and address educational gaps for continual improvement.

• Collaborate on implementing the regional student success roadmap to enhance educational experiences and prepare students for competitive graduate programs and career alignment. This includes offering intentional proactive advising and targeted programmatic student support, while also monitoring and identifying potential patterns impacting student experiences.

• Provide support for program expansion and pathway development by facilitating the creation of distinctive learning opportunities through connections with stakeholders in the region. This includes collaborating with community colleges, career technical education centers, and key employers.

• Supervise, mentor, and provide comprehensive training to direct reports within the region, fostering their professional growth and development while ensuring the delivery of exceptional support services (as applicable).

• Research and develop new support mechanisms aimed at enhancing retention and graduation rates among students, particularly those from underrepresented populations such as individuals from low socio-economic backgrounds, Native American communities, veterans, and other marginalized groups.

• Facilitate student access to resources aimed at promoting success in academic and lifelong learning. These resources include the writing center, library services, financial literacy programs, leadership development initiatives, career resources, and appropriate academic advising centers.

• Support the Admissions Recruiter in establishing connections, identifying opportunities for information sessions and presentations, and managing communication channels for prospective students through relevant systems and tools (such as SLATE, NAVIGATE, BANNER, and others).

• Develop and implement a structured academic support communication plan tailored to student needs and aligned with the academic calendar. Additionally, create intentional retention strategies and outreach communication plans.

• Advocate for students in advising and admissions processes, including appeals, petitions to return, and late withdrawals, while also serving on various committees to support the vision of the Center.

• Develop comprehensive onboarding procedures and module orientations specifically tailored for newly admitted students, encompassing transfer and registration sessions, as well as facilitating connections with faculty.

• Assist in developing marketing initiatives and addressing social media needs based on recruitment and retention strategies.

• Assist in curriculum plans and development of current and new programs in the region.

• Perform other duties as required/assigned by leadership.

 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

 

• Bachelor's degree

• Minimum of at least two (2) years of relevant experience in higher education, career advising, program planning, public administration, or human services-related field

• Supervisory Experience

• Outstanding interpersonal, communication, and organizational skills.

• An understanding of and preference for collaborative approaches to planning and problem-solving.

• Experience with various computer software applications (Microsoft Office, Outlook, Teams, etc.).

• Excellent written, verbal, and interpersonal communication skills.

• Commitment to GVSU's vision of diversity, inclusion, and equity.

• Cooperative team player with the ability to collaborate effectively with Faculty/Staff of all levels throughout the university.

 

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

 

• Master's degree

• Experience working in admissions, academic advising, or career services.

• Demonstrated experience working in an academic setting with adult learners.

• Familiarity with computer student information systems and web-based records and registration programs.

• Knowledge of and experience living and/or working in Northern Michigan.

 

Location: Traverse City, Michigan

 

How to Apply: Attach your cover letter and resume, these are required documents to be considered. Applications missing required documents will not be considered. The system will allow you to attach these documents electronically. If you have questions about the position or the posting, please contact Shannon Owen at mailto:[email protected]. If you need technical assistance, please contact Human Resources at mailto:[email protected].

 

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment.

 

Application Deadline:

 

Application review begins April 8, 2025 and this posting may be closed at any time at the discretion of the University.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/affirmative/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).

 

Grand Valley State University is an Affirmative Action/Equal Opportunity Employer, which includes providing equal opportunity for racial and ethnic minorities, women, protected veterans and individuals with disabilities. University policy extends protections to additional identities.

 

To apply, visit https://apptrkr.com/6116924

 

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