Director, MSO Growth & Physician Practice Operations

Position Title:                          Director, MSO Growth & Physician Practice Operations

Area:                                       Corporate

FLSA Classification:                 Exempt

Revision Date:                         March 2025

 

ORGANIZATION

Answer Health is a high performing, integrated physician network serving independent practices and providers across Western Michigan. We represent over 200 independent practices, providing tools, infrastructure, and support required to adapt to a rapidly changing health care environment.

We offer a wide range of value-added services designed to enhance the efficiency and effectiveness of independent practices, including payer contracting, contract support, quality improvement, utilization/cost management, performance reporting, care management/coordination, referral management, group purchasing, practice promotion, recruitment/retention, and insurance.

AH Mission

“To help patients and independent medical practices thrive.”

AH Vision

“Answer Health is the premier practice choice ​for independent providers and their patients.”

Value Statement                                                   AH Values

We make service our #1 priority            =         committed, passionate, responsive

We are forward thinking                          =         progressive, creative, innovative

We are dependable                                    =         reliable, trustworthy, consistent

We are a team                                            =         collaborative, supportive, respectful

We are proud of our organization         =         dedicated, invested, engaged

JOB SUMMARY

The Director of Growth & Operations is accountable for establishing and managing centralized physician practice services to support the operational and financial excellence of Answer Health aligned independent practices. This role will create and expand shared services infrastructure and staffing to support a super-regional management services organization and growing primary care practice group(s). Initial services may include but are not limited to performance assessments, financial management/reporting, revenue cycle management, EMR/data integration, and practice growth/transformation, among others. These services will promote operational and process excellence across practices and will be offered to practice managers/ administrators and lead physicians within our practices. We are seeking a senior leader with experience leading successful primary care and specialty practices and/or implementing and growing managed service organization (MSO) functions. This role reports to Answer Health’s Chief Operating Officer.

ESSENTIAL FUNCTIONS

The roles and responsibilities of this job support the culture, mission, vision, and values of Answer Health. Successful candidates must be strategic thinkers with exceptional communication, organization, and interpersonal skills and an ability to drive outcomes.

Duties and Responsibilities

• Lead development of centralized practice management operations, including practice productivity and financial assessment, revenue cycle management, staffing, and practice infrastructure.
• Drive highly aligned, dynamic, long-term relationships with practice administrators/managers, serving as an extension of their leadership teams; build relationships with physician practice leaders.
• Implement appropriate financial reporting and revenue management procedures to ensure the financial success and soundness of practices; advise and assist in process improvement for accounts receivable recovery.
• Oversee revenue integrity, stability and sustainability analytics, specialty benchmarking, financial, utilization and claims compliance, physician productivity assessment, service assessments, practice staffing and cost benchmarking, etc.
• Support growth/succession planning for providers and practice integration/transitions.
• Develop new practice models as a foundation for alignment of primary care providers into a single TIN medical group with supporting divisions.
• Support business development in delivering an exceptional service experience by elevating service standards and driving continuous improvement initiatives.
• Drive high quality results with a heightened focus on anticipating and supporting the organizational needs.
• Work collaboratively with Answer Health’s leadership to define and support AH’s culture within the company and across the market.
• Perform other duties as assigned.

 

Skills and abilities:

1. Proven track record as a team leader with an understanding of management practices.
2. Demonstrated project and budget management skills.
3. Strong business acumen with a broad understanding of fundamental business principles.
4. Analytical problem-solving skills with an impeccable attention to detail.
5. Ability to set strategy and drive outcomes.
6. Exceptional oral and written communication skills.
7. Strong interpersonal skills with ability to collaborate and build a consensus.

 

EDUCATION, LICENSURE, AND CERTIFICATION

Required Qualifications:

1. Minimum of 10 years management experience in ambulatory practice management or managed services organizations, preferably for independent primary or specialty medical practices.
2. Experience working in a service organization selling services to external clients/practices.
3. Previous P&L responsibility.
4. High proficiency in Microsoft Office suite.

Preferred Qualifications:

1. MBA, MAC, or equivalent graduate degree or equivalent health care work experience.
2. Independent medical practice management or executive experience, including advisory, practice assessments, financial management, revenue cycle management, staffing, strategic planning, compensation modeling, and physician needs assessments.
3. Experience in physician practice assessments including gross and net revenue integrity, stability and sustainability analytics, custom specialty benchmarking.
4. Experience with medical practice start-up, transitions, merger & acquisitions with a wide range of service experience focusing on the unique needs of independent medicine.
5. Previous experience working with an Independent Practice Association, Physician Organization, Physician-Hospital Organization, or similar network structure.

 

WORK CONDITIONS

Physical Effort: The job includes limited physical demands, typical of the job that include regular walking, standing, stooping, bending, sitting, typing, use of phone, and some lifting of light objects.

 

Mental & Visual Fatigue: Interactive, repetitive, and small detailed work requiring alertness and concentration for sustained periods of time; the operation and full attention to a computer.

 

Answer Health is committed to providing reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of their position.

 

Other:

All employees must ensure that services are provided in accordance with state and federal regulations, organizational policy, accreditation, and compliance requirements. Employees are expected to demonstrate reliable attendance and are expected to demonstrate by attitude and action their recognition of the necessity of positive and professional interaction with co-workers and the critical importance of effective and respectful communication with co-workers, staff of other affiliates, customers, patients, and visitors. It is expected that all employees work as a team member helping others to contribute to the overall success of Answer Health. Satisfaction of these core expectations is considered an essential function of all positions at Answer Health.