Company Overview
When you feel connected to your work, you feel more engaged. At Haworth, you can pursue a career that offers you ample opportunity to build your portfolio and expand your skillset in an exciting and inclusive environment. Join a company that values innovation, inspiration, and you!
HAWORTH is a global leader in office furniture and architectural interiors. As a valued member of our team, you can make your mark on the world and reach your full potential within a culture of connectivity.
Why Haworth? Find out more here!
Here at Haworth, our members enjoy benefits from their first day of employment including:
- 20 Days Paid Time Off (PTO): Enjoy a whole month of relaxation, adventure, or whatever your heart desires! Plus, you can buy up to 5 extra days for even more fun.
- Health Benefits: Stay healthy and happy with Priority Health Medical options, Delta Dental, and Vision Insurance. Your well-being is our priority.
- 401k Benefit: Secure your future! Contribute 6% of your annual salary, and Haworth will match up to 7%. That’s a win-win for your retirement!
- Annual Bonus Programs: Get rewarded for your hard work with exciting annual bonuses. Your efforts truly pay off.
- Insurance Coverage: Rest easy with company-provided Short-Term Disability, Long Term Disability, and Life Insurance. We’ve got you covered.
- On-Site Gym: Stay fit and energized with our well-equipped gym, open 24/7. Fitness at your convenience.
- Tuition Reimbursement: Invest in your future with our Tuition Reimbursement program. Learning never stops!
- Volunteer Time Off (VTO): Make a difference with 8 hours of paid Volunteer Time Off. Give back to the community and feel great doing it.
- Optional Pet Insurance: Keep your furry friends healthy and happy with our optional Pet Insurance. Because pets are family too.
- Zero Waste to Landfill: Be proud to work for a company committed to sustainability. We’re making the world a better place.
Job Overview
We are currently looking for a Dynamics Customer Relationship Management Developer to join our team!
As a Dynamics Customer Relationship Management Developer, you will:
Develop and execute installation, maintenance, and modification of Haworth’s global web-based customer relationship (Customer Relationship Management [CRM]) system, business application programs, or integrated programs, taking on several components of projects or complex components of one program, to create competitive advantage for Haworth’s sales members, dealer network, and customers. Maintains broad knowledge of state-of-the-art technology, software, and/or systems relative to high-performance computing. Works beyond the routine nature of tasks, utilizing specialist knowledge and technology, troubleshooting basic problems, and recommending appropriate action.
Essential Functions
- Software Development and Maintenance: Develops, implements, tests, and maintains high-performance software applications and integrations to support business and user needs.
- CRM Strategy and Deployment: Develops and drives CRM strategy and marketing content, impacting sales teams, customers, dealers, and suppliers, and effectively deploys tools through project management.
- Project Management: Guides and participates in various project-related activities to ensure successful outcomes within budget and on time.
- User Problem Analysis: Analyzes trends in user problem reporting to mitigate issues and ensure a seamless customer experience.
- Technical Design and Analysis: Analyzes user project proposals, identifies potential problems, and recommends optimal approaches for project paths, generating functional and technical designs.
- Cross-Functional Leadership and Mentorship: Leads cross-functional groups and external vendors to enhance CRM and sales processes, and provides guidance and mentorship to CRM technical staff.
- User Training and Support: Educates and trains end users on CRM tools and sales processes, provides on-call support, and continually expands knowledge of technology to ensure optimal electronic tools for users.
- Performs other duties within scope as assigned.
- Must be able to perform all essential job function with/without accommodation.
- Ability to effectively use office automation, communication, software, and tools used in Haworth office environment.
Required Qualifications
- Bachelors Degree in Computer Science, Information Systems, Computer Engineering, or similar field of study.
- 7 years of designing, developing, and maintaining software; including CRM experience with Bachelor's Degree
- or 5 years of designing, developing, and maintaining software; including CRM experience with Master's Degree
- Microsoft Dynamics CRM Development experience required.
- Applicant must possess an unrestricted right to work in the US to be eligible for the position.
- Education Equivalency: Associate Degree plus 2 years related exp OR 4 years related exp
- Military Equivalency: https://www.mynextmove.org/vets/find/military
Preferred Qualifications
- Experience with any combination of the following: Dynamics 365 Plugin Development (C#/.NET), JavaScript, Power Apps Component Framework (PCF), Power Business Intelligence (Power BI), D365 Software Development Kit (SDK)/.NET development, Microsoft Office Groups, Azure Machine Learning, Power Automate, Kingswaysoft, Logic Applications, enterprise Extract, Transform, Load (ETL), and/or third party/Independent Software Vendor (ISV) product
- Experience in the furniture manufacturing industry
